Refund and Returns Policy

 

Last Updated: October 5, 2025

Your satisfaction is our top priority at Saliibo. We stand behind the quality of our products and want you to feel confident in your purchase. Because every product is made-to-order especially for you, we have specific guidelines for returns and refunds. Please read this policy carefully.

1. Return Eligibility

You have 30 days from the date of delivery to initiate a return for eligible items. To be eligible for a return, your item must be defective, damaged, or incorrect.

We accept returns only for items that meet one of the following criteria:

  • The item was damaged during shipping.

  • The item is defective (e.g., manufacturing flaws, misprints).

  • The item is incorrect (you received the wrong product, size, or design from what you ordered).

To be eligible, the item must be unused, unwashed, and in the same condition that you received it.

2. Non-Returnable Items

Because our products are printed on-demand, we cannot accept returns, offer exchanges, or issue refunds for the following:

  • Items where the incorrect size, color, or design was selected by the customer. We strongly encourage you to consult the size chart available on each product page before placing your order.

  • Returns due to a “change of mind”.

  • Items damaged due to customer misuse, mishandling, or improper care.

3. How to Initiate a Return (Return Process)

If your item is eligible for a return, please follow these simple steps:

  1. Contact Us First: Within 30 days of receiving your order, email our support team at contact@saliibo.com.

  2. Provide Details: In your email, please include:

    • Your full name and order number.

    • A clear description of the issue (e.g., damaged, wrong item).

    • Clear photographic evidence of the defect, damage, or incorrect item. This is required for us to process your request.

  3. Await Instructions: Our team will review your request within 1-2 business days. If your return is approved, we will provide you with detailed instructions and the return shipping address. Please do not send items back to us without prior approval.

4. Refund Process and Timeline

Once your return request is approved and (if necessary) the item is received and inspected by our team, we will process your refund.

  • Refund Method: Refunds will be credited to your original method of payment.

  • Refund Timeline: Please allow 5 to 7 business days for the refund to be processed and appear in your account. Timelines may vary depending on your bank or credit card company.

5. Damaged or Defective Items

We take quality seriously. If you receive a damaged or defective item, we sincerely apologize. Please contact us immediately as outlined in the “Return Process” above. Upon verification, we will be happy to offer you a free replacement of the same item or a full refund.

6. Shipping Costs for Returns

  • For eligible returns (damaged, defective, or incorrect items sent by us), we will cover the cost of return shipping. We will provide you with a prepaid shipping label once your return is approved.

  • Shipping costs for returns that do not meet our eligibility criteria are the responsibility of the customer.

7. Exchanges and Cancellations

  • Exchanges: We do not offer direct exchanges. If you receive a defective or incorrect item, we will resolve the issue by sending a free replacement. We cannot process an exchange for a different size or design if the original item was ordered correctly by you.

  • Cancellations: You may request to cancel your order within 12 hours of purchase. After this window, your order may already be in production and cannot be canceled.

8. Restocking Fees

We do not charge any restocking fees on returns.

9. Contact Us

If you have any questions or concerns about your order or our Refund and Returns Policy, please contact us.

Company Name: Kromera LLC

Company Number: B20250316418

Address: 1819 Orchard Ave Glendale, CA 91206 United States

Email: contact@saliibo.com

Phone: +1 (818) 937-3752

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time (PT), ready to assist you promptly with any inquiries.

We endeavor to respond to all customer inquiries within one business day and to provide timely, dependable, and professional assistance.