Privacy Policy

 

Last Updated: October 5, 2025

1. Our Privacy Promise

Welcome to Saliibo (“we,” “us,” or “our”). We are operated by Kromera LLC. Your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website or purchase our products.

We are committed to being transparent about our practices and providing you with control over your data. By using our services, you agree to the collection and use of information in accordance with this policy.

2. The Information We Collect & Why

To provide you with our services, we collect information in a few ways:

A. Information You Provide Directly:

  • Contact Information: Your name, email address, phone number.

    • Why we collect it: To send you order confirmations and shipping updates, provide customer support, and communicate with you about your order.

  • Shipping Information: Your shipping address.

    • Why we collect it: To fulfill and deliver your order correctly.

  • Billing Information: Your billing address.

    • Why we collect it: To process your payment and prevent fraud.

B. Information We Collect Automatically:

  • Device and Browsing Information: Your IP address, browser type, device type, operating system, and browsing activity on our site (pages visited, time spent).

    • Why we collect it: To operate and improve our website, analyze performance, ensure our site is secure, and enhance your user experience.

An Important Note on Payment Information: We do not directly collect, store, or have access to your full credit card information. All transactions are processed through secure, PCI-compliant third-party payment gateways (like Stripe, PayPal, etc.). These gateways handle your sensitive payment data directly.

3. Cookies and Automated Data Collection

Like most websites, we use cookies and similar technologies. Cookies are small data files stored on your browser.

  • Essential Cookies: These are necessary for the website to function, such as keeping items in your shopping cart.

  • Analytics Cookies: These help us understand how visitors interact with our website (e.g., via Google Analytics) so we can improve it.

  • Marketing Cookies: These may be used to show you relevant ads on other websites after you have visited ours.

You can control or delete cookies through your web browser settings.

4. “Do Not Track” Signals

Some web browsers offer a “Do Not Track” (DNT) signal. At this time, our website does not change its practices or protocols when it receives a DNT signal from a visitor’s browser, as there is no uniform industry or legal standard for DNT signals.

5. Who We Share Data With (And Why)

We do not sell your personal information. We only share your data with trusted third parties who help us operate our business and fulfill your orders. These include:

  • Production & Fulfillment Partners: As our products are made-to-order, we must share your name and shipping address with our third-party printing partners so they can produce and ship your items.

  • Shipping Carriers: We share your name and address with carriers like USPS to deliver your package.

  • Payment Processors: To process your payment securely.

  • E-commerce Platform Providers: Our store is powered by platforms (like Shopify or WooCommerce) that provide the infrastructure for our operations.

  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order or subpoena.

6. You’re in Control: Your Data Rights

You have rights concerning your personal information. Depending on your location, these may include:

  • The Right to Access: You can request a copy of the personal data we hold about you.

  • The Right to Correction: You can request that we correct any inaccurate information.

  • The Right to Deletion: You can request that we delete your personal data, subject to certain legal exceptions.

  • The Right to Opt-Out: You can opt-out of receiving marketing emails from us at any time by using the “unsubscribe” link in the email.

To exercise any of these rights, please contact us using the information below.

7. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Data Retention & Policy Changes

  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or tax requirements.

  • Changes to This Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please do not hesitate to contact us.

Company Name: Kromera LLC

Company Number: B20250316418

Address: 1819 Orchard Ave Glendale, CA 91206 United States

Email: contact@saliibo.com

Phone: +1 (818) 937-3752

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time (PT), ready to assist you promptly with any inquiries.

We endeavor to respond to all customer inquiries within one business day and to provide timely, dependable, and professional assistance.